Copyright ©2021 TRANSMEX SYSTEMS INTERNATIONAL PTE. LTD. All rights reserved.
We collect personal information from you when you submit it to us, including by: (1) registering on the Sites; (2) contacting us; (3) using the Site;(4) participating in a Site promotion or survey; or (5) information that has been provided by a customer to Matrx or is otherwise processed in connection with issue logs or other support activities such as support chats or calls (including recordings of those calls) and service support tickets. This information may include, for example, your name, email address, location, mailing address, billing address, telephone number, date of birth, gender, profile photo, your address book, data from other users that interact with you, usage and cookie data, Device information and payment method. We may combine the information we collect from you with information we receive about you from other sources, such as address update services. Your messages (including all photos, videos and other recordings) and calls are encrypted or double encrypted and generally speaking, we do not collect nor access any of the personal data or other information provided via your messages or calls. Your messages are stored on your own device and under your control whilst on your device. However, in certain circumstances, it is necessary that we store your messages, namely to comply with legal obligations to which we are subject and for the purpose of ensuring your messages are delivered when the recipient is offline at the time of sending by continually trying to deliver said messages. Our servers will store your messages until they are deleted in accordance with our retention practices which are detailed below, “Retention of Personal Information.” In some jurisdictions, individuals may have the right to opt-in or withdraw consent for certain uses. If you reside in such jurisdictions, you may have additional rights which are detailed below, “Access, Correction and Deletion.”
When you visit the Sites, we may collect certain information from you, including your Internet Protocol (IP) address, MAC address, browser type, operating system, device-identifying information, the specific web pages visited during your connection, and the domain name from which you accessed the Sites. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Sites, the areas or pages of the Sites that you visit, the amount of time you spend viewing the Sites, the number of times you return to the Sites and other clickstream data. We may also use non-personal or aggregated information for statistical analysis, research, and other purposes.
We may also use web beacons on the Sites, in our emails, and in our advertisements on other websites. Web beacons are tiny graphic images that are used to collect information about your visit to the Sites, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails or advertisements. We may also collect the URL of the website you visited immediately before coming to the Sites. Web beacons help us analyze our Site visitors' behavior and measure the effectiveness of the Sites and our advertising. We may work with service providers that help us track, collect and analyze this information.
We may combine the information we collect through cookies and web beacons with other information we have collected from you or information from other sources.
We also collect personal information related to operational or technical information from Matrx’s software or systems hosting the services, and from the systems, applications and devices that are used to access the services, such as: (1) Configuration Data: information about the deployment of Matrx services and related environment information; (2) Meeting metadata: metrics about when and how meetings were conducted; (3)
Feature Usage Data: information about if and how service features were used; (4) Performance Data: metrics related to how the services perform; and (5) Service Logs: information on system events and states.
We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for services; (2) to respond to your inquiries; (3) to send you a confirmation email when you subscribe to the service; (4) to review Site usage and operations; (5) to address problems with the Sites, our business or our services; (6) to protect the security or integrity of the Sites and our business; (7) to monitor the Sites for compliance with our Terms of Service and the law; and (8) to contact you with Site updates and other informational and promotional materials from us and third party marketing offers from our trusted partners, as well as from other companies.
If you sign up for our mailing list, we will send you informational emails about offers of services. At any time, you can ‘unsubscribe’ yourself from our email list simply by clicking the ‘unsubscribe’ button.
If you do not wish to receive communications from us about special offers and promotions, you can opt-out of receiving these communications by following the instructions contained in the messages you receive. Even if you opt-out of receiving these messages, we reserve the right to send you certain communications relating to the services we provide, and we may send you service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications.
We use information from collected from log issues to: (1) provide support; or (2) conduct anonymized, aggregated analytics to improve performance
Please note that if you voluntarily submit any personal information for posting on the Sites, such as a review or a blog post, the information becomes publicly available and can be collected and used by others, so you should use care before posting information about yourself online.
We respect your right to access and correct your personal information. You may access your personal information by signing into your account. From there, you can correct or modify your information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary.
If you need assistance correcting or updating your personal information, or would like to revoke any consent or request that we delete your personal information, please contact us using the contact information detailed in the “Contact Us” section below.
Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and Matrx or as required or authorized by law. We may keep personal information on our servers up to sixty (60) days. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased or made de-identified.
To keep your conversations private, Matrx uses end-to-end encryption for all calls, voice messages, chats, photo sharing, and file sharing between two individuals. When the call is between two individuals, only the two individuals in the call can know what’s said or shown. Matrx cannot see, hear or save your call’s audio and video. End-to-end encryption is a standard security method that protects communications data. It’s built into every Matrx call on the Site that is between two individuals.
We maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the information we collect from visitors to the Sites. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.
The Sites are not directed to children, nor do we knowingly collect any personal information from children under the age of thirteen without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly as described below, and we will endeavor to investigate and delete such information from our systems.
We may share personal data with companies, organizations, individuals outside of Matrx and others when we have express user consent. Data collected from the Site will only be shared with third parties to improve the Site or serve advertising.
If you are a resident of the state of California, U.S.A., California law permits our customers who are California residents to request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. To make such a request, please email us at firstname.lastname@example.org. ATTN: Customer Service Department—California Privacy Info.
If you are under 18 years of age, reside in California, U.S.A. and have a registered account with us, you have the right to request removal of unwanted information that you publicly post on the Sites. To request removal of such information, you can contact us as provided below. Upon receiving such a request, we will make sure that the information is not publicly available on the Sites, but the information may not be completely or comprehensively removed from our systems and databases.
If you are a resident of the European Economic Area (EEA), and your personal data is transferred outside of the EEA, we will:
If you reside in the EEA, you may have the right to exercise certain privacy rights available to you under applicable laws. We will process your request in accordance with applicable data protection laws. We may need to retain certain information for record-keeping purposes or to complete transactions that you began prior to requesting any deletion.
We are transparent about the ways in which we collect and use personal information, and welcome your questions and concerns. If you have any concern or complaint about the way we handle your personal information, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside.
If we need, or are required, to contact you concerning any event that involves your information, we may do so by email, telephone, or mail. If you purchase a subscription, we will send you a confirmation email.