Privacy Policy

This Privacy Policy describes the types of information we collect on the Sites, how we use such information and to whom and under what circumstances we may disclose it. This Privacy Policy applies only to this website and our mobile application Matrx (together, the “Sites”), and any other personal information obtained when you call, email, or otherwise communicate with Matrx (“Matrx”) or use the services.

By accessing the Sites on any computer, mobile phone, tablet, or other device (collectively, “Device”), or otherwise interacting with Matrx, you agree to the terms of this Privacy Policy. If you do not agree to the policy, please do not use the Sites.

We may modify this Privacy Policy at any time, and will post the current version on the Sites. We encourage you to periodically review our Privacy Policy to stay informed about how we are using the information we collect.

Information That We May Collect From You

We collect personal information from you when you submit it to us, including by: (1) registering on the Sites; (2) contacting us; (3) using the Site;(4) participating in a Site promotion or survey; or (5) information that has been provided by a customer to Matrx or is otherwise processed in connection with issue logs or other support activities such as support chats or calls (including recordings of those calls) and service support tickets. This information may include, for example, your name, email address, location, mailing address, billing address, telephone number, date of birth, gender, profile photo, your address book, data from other users that interact with you, usage and cookie data, Device information and payment method. We may combine the information we collect from you with information we receive about you from other sources, such as address update services. Your messages (including all photos, videos and other recordings) and calls are encrypted or double encrypted and generally speaking, we do not collect nor access any of the personal data or other information provided via your messages or calls. Your messages are stored on your own device and under your control whilst on your device. However, in certain circumstances, it is necessary that we store your messages, namely to comply with legal obligations to which we are subject and for the purpose of ensuring your messages are delivered when the recipient is offline at the time of sending by continually trying to deliver said messages. Our servers will store your messages until they are deleted in accordance with our retention practices which are detailed below, “Retention of Personal Information.” In some jurisdictions, individuals may have the right to opt-in or withdraw consent for certain uses. If you reside in such jurisdictions, you may have additional rights which are detailed below, “Access, Correction and Deletion.”

Information We Collect Automatically

When you visit the Sites, we may collect certain information from you, including your Internet Protocol (IP) address, MAC address, browser type, operating system, device-identifying information, the specific web pages visited during your connection, and the domain name from which you accessed the Sites. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Sites, the areas or pages of the Sites that you visit, the amount of time you spend viewing the Sites, the number of times you return to the Sites and other clickstream data. We may also use non-personal or aggregated information for statistical analysis, research, and other purposes.

Like many commercial websites, we analyze how visitors use our Sites through what is known as "cookie" technology. A cookie is a small text file that is placed on your computer when you access the Sites and allows us to recognize you each time you visit the Sites. We may use cookies to: (1) allow you to use the Sites without having to re-enter your user name and password; (2) enhance or personalize your Site usage and shopping experience; (3) monitor Site usage; (4) manage the Sites; and (5) improve the Sites and our products and services, including providing you with interest-based ads. If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Sites, or that we may put on our Sites in the future. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness.

We may also use web beacons on the Sites, in our emails, and in our advertisements on other websites. Web beacons are tiny graphic images that are used to collect information about your visit to the Sites, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails or advertisements. We may also collect the URL of the website you visited immediately before coming to the Sites. Web beacons help us analyze our Site visitors' behavior and measure the effectiveness of the Sites and our advertising. We may work with service providers that help us track, collect and analyze this information.

We may combine the information we collect through cookies and web beacons with other information we have collected from you or information from other sources.

We also collect personal information related to operational or technical information from Matrx’s software or systems hosting the services, and from the systems, applications and devices that are used to access the services, such as: (1) Configuration Data: information about the deployment of Matrx services and related environment information; (2) Meeting metadata: metrics about when and how meetings were conducted; (3)

Feature Usage Data: information about if and how service features were used; (4) Performance Data: metrics related to how the services perform; and (5) Service Logs: information on system events and states.

Use of Information

We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for services; (2) to respond to your inquiries; (3) to send you a confirmation email when you subscribe to the service; (4) to review Site usage and operations; (5) to address problems with the Sites, our business or our services; (6) to protect the security or integrity of the Sites and our business; (7) to monitor the Sites for compliance with our Terms of Service and the law; and (8) to contact you with Site updates and other informational and promotional materials from us and third party marketing offers from our trusted partners, as well as from other companies.

If you sign up for our mailing list, we will send you informational emails about offers of services. At any time, you can ‘unsubscribe’ yourself from our email list simply by clicking the ‘unsubscribe’ button.

If you do not wish to receive communications from us about special offers and promotions, you can opt-out of receiving these communications by following the instructions contained in the messages you receive. Even if you opt-out of receiving these messages, we reserve the right to send you certain communications relating to the services we provide, and we may send you service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications.

We use information from collected from log issues to: (1) provide support; or (2) conduct anonymized, aggregated analytics to improve performance

Disclosure of Information

We may disclose information collected from and about you as follows: (1) with your consent; (2) we may share your personal data with other users who are using the Site to ensure you both receive the full benefit of the services offered. You also use our services to share your own personal data with other users of the services; (3) to our related companies and service providers, to perform a business, professional or technical support function for us; (4) to our marketing partners, advertisers or other third parties, who may contact you with their own offers; (5) as necessary if we believe that there has been a violation of the Site Terms of Service or of our rights or the rights of any third party; (6) to respond to legal process (such as a search warrant, subpoena or court order) and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (7) in the event that our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets. We may also disclose your personal information with your express consent. We may share aggregate, non-personally identifiable information about Site users with third parties. In the event any personal information is shared with third parties (such as analytics tools, advertising networks and third-party software developer kits, as well as any parent, subsidiary or other related entities that will have access to user data), such third party shall provide the same or equal protection of your data as set forth in this Privacy Policy.

Please note that if you voluntarily submit any personal information for posting on the Sites, such as a review or a blog post, the information becomes publicly available and can be collected and used by others, so you should use care before posting information about yourself online.

Access, Correction, & Deletion

We respect your right to access and correct your personal information. You may access your personal information by signing into your account. From there, you can correct or modify your information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary.

If you need assistance correcting or updating your personal information, or would like to revoke any consent or request that we delete your personal information, please contact us using the contact information detailed in the “Contact Us” section below.

Retention of Personal Information

Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and Matrx or as required or authorized by law. We may keep personal information on our servers up to sixty (60) days.  Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased or made de-identified.

End-to-End Encryption

To keep your conversations private, Matrx uses end-to-end encryption for all calls, voice messages, chats, photo sharing, and file sharing between two individuals. When the call is between two individuals, only the two individuals in the call can know what’s said or shown. Matrx cannot see, hear or save your call’s audio and video. End-to-end encryption is a standard security method that protects communications data. It’s built into every Matrx call on the Site that is between two individuals.


We maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the information we collect from visitors to the Sites. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.


The Sites are not directed to children, nor do we knowingly collect any personal information from children under the age of thirteen without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly as described below, and we will endeavor to investigate and delete such information from our systems.

Third Party Websites

The Sites may contain links to third-party websites, such as social media sites like Facebook and Twitter, which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the privacy policy posted on any external site before disclosing any personal information. Please contact those websites directly if you have any questions about their privacy policies.

We may share personal data with companies, organizations, individuals outside of Matrx and others when we have express user consent. Data collected from the Site will only be shared with third parties to improve the Site or serve advertising.

Changes to This Privacy Policy

We may change this privacy policy from time to time, including as required to keep current with rules and regulations, new technologies and security standards. When we do, we will post the change(s) on our Sites. If we change the policy in a material and retroactive manner, we will provide appropriate notice to you.

Your California Privacy Rights

If you are a resident of the state of California, U.S.A., California law permits our customers who are California residents to request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. To make such a request, please email us at ATTN: Customer Service Department—California Privacy Info.

Right to Removal of Posted Information—California Minors

If you are under 18 years of age, reside in California, U.S.A. and have a registered account with us, you have the right to request removal of unwanted information that you publicly post on the Sites. To request removal of such information, you can contact us as provided below. Upon receiving such a request, we will make sure that the information is not publicly available on the Sites, but the information may not be completely or comprehensively removed from our systems and databases.

International Transfers

Matrx operates globally, which means personal data may be stored and processed (for example stored in a data center) in any country where we or our service providers have facilities or hold events. By using Matrx or providing personal data for any of the purposes stated above, you acknowledge that your personal data may be transferred to or stored in Singapore or in other countries around the world. Such countries may have data protection rules that are different and less protective than those of your country. Your information may be available to government authorities under lawful orders and law applicable in such jurisdictions. By using the Sites and/or providing personal information to us, you consent to transfer of your information to our facilities as described in this Privacy Policy.

If you are a resident of the European Economic Area (EEA), and your personal data is transferred outside of the EEA, we will:

  • Process it in a territory which the European Commission has determined provides an adequate level of protection for personal information; or
  • Implement appropriate safeguards to protect your personal information, including transferring it in accordance with applicable transfer mechanism, including the European Commission's standard contractual clauses .

European Privacy Rights

If you reside in the EEA, you may have the right to exercise certain privacy rights available to you under applicable laws. We will process your request in accordance with applicable data protection laws. We may need to retain certain information for record-keeping purposes or to complete transactions that you began prior to requesting any deletion.

  • Right not to provide consent or to withdraw consent. We may seek to rely on your consent in order to process certain personal data. Where we do so, you have the right not to provide your consent or to withdraw your consent at any time. This does not affect the lawfulness of the processing based on consent before its withdrawal.
  • Right of access and/or portability. You may have the right to access the personal data that we hold about you and, in some limited circumstances, have that data provided to you so that you can provide or “port” that data to another provider.
  • Right of erasure. In certain circumstances, you may have the right to the erasure of personal data that we hold about you (for example if it is no longer necessary for the purposes for which it was originally collected).
  • Right to object to processing. You may have the right to request that Matrx stop processing your personal data and/or to stop sending you marketing communications.
  • Right to rectification. You may have the right to require us to correct any inaccurate or incomplete personal information.
  • Right to restrict processing. You may have the right to request that we restrict processing of your personal data in certain circumstances (for example, where you believe that the personal data we hold about you is not accurate or lawfully held).
  • Right to lodge a complaint to your local Data Protection Authority. If you are an EEA resident, you have the right to complain to a data protection authority about our collection and use of your personal data.

Right to Lodge Complaints

We are transparent about the ways in which we collect and use personal information, and welcome your questions and concerns. If you have any concern or complaint about the way we handle your personal information, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside.

Contact Us

If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers, you can contact us by emailing us at

If we need, or are required, to contact you concerning any event that involves your information, we may do so by email, telephone, or mail. If you purchase a subscription, we will send you a confirmation email.

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