Why can't others hear my voice in a meeting or call?

If you are talking but others cannot hear you during a meeting or 1-on-1 call, the possible reasons are:

• Microphone muted in meeting or call. Please check whether the microphone is muted  in the meeting. If muted, unmute it to talk.
• The system microphone has been muted. If you are using a Windows computer. Please check if your microphone is muted from the system side.
• Test if audio device works.
  • On Mac/Windows, please go to Settings - Meeting Preference - Audio. Click Test Mic, and try to speak something, and see if you can hear the recorded audio.
• Assign the permission for Matrx to use the microphone device.
  • select Start  > Settings > Privacy > Microphone .
  • In Allow access to the microphone on this device, select Change and make sure Microphone access for this device is turned on.
  • Then, allow apps access to your microphone. In Microphone settings, go to Allow apps to access your microphone and make sure it's turned on.
  • On Mac, go to System Preference - Security&Privacy - Microphone, and add Matrx.
  • On Windows.
• Unstable network connection. Unstable network may cause sound transmission problems.
  • On Mac/Windows, please go to Settings - Meeting Preference - Connectivity Test check if your network is stabled.
• Device error. If you passed all the above steps, please check if your device is broken.